![]() On the Clover device click on the Network Pay Display app.Step 1: Find the IP address of the Clover If the speed is 0 it means that there is no connection.ģ. Further, you may be connected to the internet but there may be no connection, please open a browser on the iPad and go to to conduct an internet speed test. Is your iPad connected to the correct network and is there a connection? It is very important that your iPad does not connect to an alternate network.Also check to see if the router is plugged in, often times it could be unplugged by accident. Is there internet in your store? If the internet is down, contact your internet provider.If you open the wrong station the credit card terminal and printer won't work. If you're on a station other than the one that you usually open, please log out and then log in with the correct station login.You can check what POS station you've opened by looking at the top of the home screen. You need to make sure that you have opened the correct POS station.Make sure that the right station is open. Once the terminal restarts you may be asked to type in your PIN.ġ. If there is no “Start” button, please Press and hold the power on button on the right side of the terminal to restart it.Open this app, once it opens scroll down to the bottom of the page and tap "Start".If you don't see the “More Tools” or “App Marketplace” app, it's because you are logged in as a user without sufficient permissions. Note: you MUST be logged in to the Clover with admin permissions to be able to install the app from the app market.If you do not see the Network pay app, please install it. Look for the "Network Pay" app, it may be located on the second page.Go to the home screen of the Clover Terminal, you will see a grid of apps just like you would on an android phone.Please follow the instructions below in order to put the terminal in "transaction mode" then try to do a transaction again. If the screen on the terminal is not showing the your store: branding, name, or logo, then the terminal is not in semi-integrated mode and will not work.After you complete each step, try a test transaction to check if the problem is resolved.īefore you begin: Ensure that the Network Pay App is running, if it is not running you will not be able to do transactions. Please follow each of the troubleshooting steps below until the issue is resolved. Please note that if the router was reset or factory restored then the printer (maybe) and terminal (most likely) will not be configured in the app properly. Once you add the same IP for all devices to the POS the problem should be resolved. If any device is on a different network, the POS will not function correctly. Credit Card Terminal - Clover TroubleshootingĪll devices in your POS ecosystem (tablet, credit card terminal, printer) need to be on the same network.
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